Community Referral/Navigation Coordinator

Base Salary: $27,040 - $33,280 DOE
Hours: Full-Time (40 hours week)
Schedule: Wednesday-Sunday, 8:00 am-5:00 pm
Status: Non-Exempt, 90-day probation period
Benefits: Health, 403(b) Retirement, Paid-Time Off/Holiday Pay
Organization: Native Community Development, Inc. (dba NATIVE, Inc.)
Report to: Chief Executive Officer
Location: Bismarck, North Dakota

Supervision Received

Works under the immediate supervision of the Chief Executive Officer of Native Community Development, Inc. (dba NATIVE, Inc.).

Mission Statement

Our mission is to create safe and inclusive communities within urban areas across North Dakota through affordable housing, culture, education, and workforce and economic services.


Essential functions of this position include intake, knowledge of statewide
resources, conduct needs analysis and assists individuals through the navigation and coordination of identified services and resources. High level of needs includes social support, housing, and workforce development services.

Duties and Responsibilities
  • Utilize the MUSE Family Resource Check-in to determine household needs.

  • Provide referrals to services based on needs assessment.

  • Complete trainings offered by the organization.

  • Must answer phone calls, text messages, emails and social media inquiries and emergency support.

  • Provide coordination and case management to clients seeking supportive services.

  • Establish a care plan for new household clientele.

  • Plan family meetings and parent involvement events for the purpose of providing for family and recovery support needs.

  • Provide crisis intervention when necessary and referrals to appropriate resources.

  • Direct individuals and help them navigate community resources as needed (i.e., social services, social security, vocational rehabilitation, treatment centers, youth and family, senior and veteran programs, housing, employment, financial, food pantries, meals on wheels, transportation, recovery, cultural and spiritual programs, etc.).

  • Assist with scheduling appointments with other agencies to help clients meet goals.

  • Coordinate follow-up meetings proceeding established referrals.

  • Document care plan and case notes into the data reporting template.

  • Submit monthly outcomes to supervisor.

  • Meet with participants as needed and on an ongoing basis wherever it makes sense to meet, (i.e., home visits, visits in the community or at care coordinator’s office, etc.).

  • Direct individuals to therapeutic resources/providers such as therapy or counseling, chemical health treatment, psychiatry, etc.

  • Communicate. coordinate and collaborate with staff and other service providers within the community.

  • Assist with other programs.

  • Develop and update and file community resources.

  • Develop and manage a community (events) calendar for the public.

  • Provide as events coordinator for public events and program events.

  • Enter client cases in computer tracking programs.

  • Conduct outreach to recruit participants into our programs.

  • Participate in advocacy and fundraising activities related to the organization when appropriate.

  • Monitor and respond to inquiries about our resources and programs through emails and social media platforms.

  • This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by supervisory personnel.

Minimum Qualifications
  • Must have at a minimum an associate degree in business, criminal justice, or human services.

  • Must have at least one year of work experience.

  • Must have a valid driver’s license.


Preferred Qualifications
  • Bachelor's degree in human services.

  • Case management experience.

Knowledge, Skills, and Abilities
  • Must demonstrate professionalism in managing difficult people and situations.

  • Must be able to demonstrate the ability to identify and address problems, exhibit competence in identifying and interpreting needed areas of assessment, display sensitivity regarding personnel matters and the ability to participate effectively in short and long-range planning.

  • Must demonstrate knowledge of various resources in the Bismarck-Mandan community.

  • Must demonstrate strong organizing and coordination skills.

  • Must demonstrate creativity and self-starter.

  • Ability to work at all levels of the organization and develop a close rapport with other colleagues, partners, constituents, and employees.

  • Energized, challenged, and inspired by working in communities of diversity.

  • Excellent communication skills (written and verbal).

  • Ability to learn new programs as needed.

  • Must have experience working in a professional setting.

  • Must have strong interpersonal skills.

  • Must be culturally competent in working with Native Americans.

  • Must be respectful in working with diverse backgrounds, persons with disabilities, mental health, or addictions.

  • Must have strong computer and Microsoft office software experience.

  • Must be willing to become trained in various curriculums.

Physical & Environmental Requirements
  • Handle multiple tasks and priorities in a high paced environment.

  • Extended periods of sitting, standing, stair climbing, and light lifting to 10 lbs.

  • Responding promptly in late-night hours may be required on occasion.

  • Travel for training may be required on occasion.


NATIVE, Inc. offers a salary commensurate with experience, as well as excellent benefits and perks including but not limited to:

  • Health

  • 403(b) Retirement Plan

  • Paid time off/Holiday


Application Deadline: Employment application and required documentation must be
submitted to NATIVE, Inc. by 11:59 p.m. (CST) on the closing date—
Monday, November 16, 2020.

For More Information

To learn more about this position you may contact Lorraine Davis, CEO at or by phone at (701) 595-5181, dial 4. 

To Apply

Download and complete the employment application, below, or stop by and pick up an application at the Native American Development Center. Then, submit the completed application with copies of supporting documents including your resume, transcripts, degree/certifications, and tribal enrollment (if Indian preference is claimed).

Then, submit your application in one of the following ways:

  1. Drop off at Native American Development Center at 2403 E. Thayer Avenue, Bismarck, ND.

  2. Mail to Native American Development Center c/o Human Resources.

  3. Scan/Email to Lorraine Davis at

Ready to Apply?

Download the application, below, and either drop off your application or email it to

Equal Employment Opportunity

NATIVE, Inc. does not discriminate based on race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act except as allowed by the Indian preference provision of the civil rights act of 1964, as amended. Applicants must be legally authorized to work in the United States. Drug Free Workplace. No relocation available. Employment offers are contingent upon successful completion of a background check. Applicants are responsible for providing proof of enrollment of a federally recognized tribe if Indian preference is claimed. Failure to provide proof will result in loss of Indian preference in employment. Applications and required supporting documents received after the closing date and time of a job posting will NOT be considered. Upon selection of employment, applicants are responsible to obtain and complete a Transcript Request Form from the last institution attended.